Due to scheduling and routing reasons, my deposit/fee is not refundable, unless I notify Open Road Moving & Storage in writing within 72 hours after booking at firstname.lastname@example.org of my intent to cancel the estimate. A 4% cancellation fee of the deposit will be charged on all credit card refunds. If the first scheduled pickup date is within 5 business days of the date I reserve my move, then my deposit is non-refundable. I understand that if I cancel my move after 72 hours, I am only entitled to receive a credit of my deposit for future interstate moving services to be used by the cardholder within a 12 month period from the date of cancellation. All refunds will be processed by the next billing cycle.